Saturday, January 10, 2015

An eye opening lazy day…….

Julie and I are having what we call a "Lazy day" today. It's basically a time of rest and relaxation things around the house that need to be done can wait just one more day! Well to start off my lazy day I remembered I had a digi version of QST waiting for me. I wanted to download it on my laptop and do some reading and sipping of nice warm latte. I never did get to the digi QST as something on the ARRL site caught my eye! CQ magazine has announced it is combining the January/February issues and dropping the digi version of CQ plus. I am a CQ subscriber so this caught my attention! Last February CQ dropped Popular communications, VHF plus and World radio online, we were told a new CQ plus was added to the digi version of the magazine to cover off some content lost in dropping those magazines. It would be an additional 60 or so pages and I thought that was a great deal so I subscribed. I started to get the digital version of CQ sent to me each month, I did think this to be odd as I thought the paper version was to come as well. I did email them and did not receive an answer so I assumed it was just the digi version I ordered.
Having read CQ's announcement of dropping CQ plus and combining issues I was not thrilled and wanted to see how time I have on my subscription. I went to their site, logged in and could not find any info about my subscription. I did find other items I had ordered including a calendar so I clicked on that. It was then I found out where my hard copy of CQ was going…..THE WRONG ADDRESS! For some reason the bill to address and ship to address's were different. We had moved and I did change all the credit card address's and added a change of address with the post office just in case. On their site you can only change the bill to address and not the ship to address. I even changed the address with CQ  magazine to boot.

Not to thrilled with CQ at this time…….
1. Shipping address is wrong even after an email to them regarding not getting my hard copy which went unanswered.
2. Can't even find my subscription details on their site.
3. Even if I wanted to change the shipping address I can't on their site you can only change the billing address.
4. They do have a customer service link on their site but you have to cut and paste their email address into yours…..not even a link is given. Plus I don't have high hopes of hearing back anyway.
5. The subscription I paid for…..12 issues and CQ Plus is now being changed. This was the big selling point from CQ when I purchase my year's (well I think it is a year as I can't check) subscription.
6. If you go to their website today you are still be told that CQ plus is being offered as part of your digi offer when in fact it is being cancelled see the bottom paragraph once you click on the link.
Well my lazy day is going to start NOW after venting here on the blog and as my blood pressure drops.

2 comments:

  1. Mike, I had renewed for 3 years prior to all this happening. I've learned a valuable lesson. I changed my callsign with them prior to the problems but then it all seemed to revert back to my previous Alaska callsign. But at least the address remained correct. I just recently sent them my address & callsign change and I'm hoping it takes effect someday.Very sad and from what I've read, we are all left to wondering what the longevity of CQ will be. Lots of changes with little detailed explanation. 73, Phil AK7DD

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    1. Good evening Phil very nice to hear from you, I also post on Amateurradio.com and I have lots of comments, there were those who said to try and call them. If you go to the comments on my post there one of the ham's left a 1-800 number to call. As for how long CQ is going to be around I would say the writing is on the wall that for sure they are in trouble but how deep is a guessing game.
      Have a good week and try the phone number and see how it works for you
      Mike

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