When I came home from work today there was a package in the mail for me, now this is not an unusual thing but I never ordered anything!! Holding the package and making my way back up to my condo apt I am old and do forget things but I was very sure I did not order anything. I opened the package and out came a very nice QSL card from DK7SN, DL9SCO and DL2BAT all hams from
Palm Radio in Germany. I have used their
Palm paddle for years and without a doubt this is one of the best paddles I have ever used! I have used it with my Elecract KX1, K2 and KX3 radios and for those CW op's out there you understand when I say it's very smooth, adjustable to your fist and the dit's and dah's you ask of it are the only ones given to you….no more no less. Those of you out there that hit the trails (now that the summer is here) and are looking for not only a portable key but one that is compact and reliable the Palm needs to be seriously considered! It seems I have gone off on a tangent here and wondered away from the package I received.........it seems that the gents at Palm radio read my blog and read a comment I made about their cable that connects the Palm paddle to the rig. I said that it seemed it could become damaged easily and for that reason with my KX1 I made the cable attachment permanent. Well HAT'S OFF TO PALM RADIO the cable has been re-designed and they sent me the new cable free of charge! What they improvements have been made you ask……..
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| Old cable on KX1 |
1. The new cable is thinner.
2. The new cable is more flexible.
3. The 3 pin connector ( the area of concern for me) now has an integrated strain relief.
4. The strain relief 3 pin plug is available on it's own so you can use your own cable to suit length.
5. A 3.5mm gold plated plug is added for a more reliable connection.
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| The new cable |
All the new Palm Paddles I am informed now ship with this new cable. Julie and I on many occasions have had a conversation about success in business. Seems we have always come back to the same conclusion over and over again and that is CUSTOMER SERVICE! As hams we all know the companies that offer over the top customer service and those that fall short, it's not my place to mention those that fall short........Some of the companies that I have dealt with that offer fantastic customer service are
Elecraft,
DX engineering,
N4PY software,
Telepost,
Alexloop,
Begali keys and
A&A Engineering this is not an exhaustive list but the companies I have dealt with and had over the top service. Also added to the list is Palm paddles!
4 comments:
Very nice, Mike. Company recognition should be made public. At least credit where credit is due, as they say. 73 Dick
Good afternoon Dick, I was very pleased to see that Palm sent me a letter and the cable after reading my comments on the internet.
Have a nice long weekend.
Mike
Fantastic service Mike!! There are more than a few companies I could name who need to pay attention to this.
Yes it's so odd that to the customer this seems to be common sense but to the company it's like rocket science.
Mike
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